Returns & Exchanges

At MINISFORUM Official Store, we offer a 30-day money-back guarantee for any reason, ensuring you have complete peace of mind with your high-performance computing hardware. All products must be returned in their original packaging with all accessories included to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate a Request

  Contact our support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original box, including all power adapters, cables, and documentation to ensure the item is protected during transit.

• 3.
  Ship the Product

  Affix the provided shipping label or use a trackable shipping service to send the package to our designated service center for inspection.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware condition, your refund or exchange will be processed within 5-7 business days to your original payment method.